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OUR NO-HASSLES PROMISE TO YOU
We want you to try anything in this catalogue risk-free.
You'll usually find our product descriptions more complete than other catalogues. We feel that the more you know about a product, the more
likely you are to like it when it arrives.
That's important to us because when you do receive a product from us,
you have 30 days from the date of the invoice to decide if
- it is what you expected
- it fits your needs
- it is what you want
If, for any reason, you're not
delighted with any merchandise you buy from us,
just return it to us with an explanation of why you are returning it,
and what instructions you have concerning replacement, substitution,
or refund.
Send it prepaid, insured, in new,
unmarked condition with its
original parts, instructions, packaging, and your invoice (or a copy)
within 30 days of the date on the original invoice.
Exceptions are few and most of them are common sense.
(ie: "We can't take back a half eaten hamburger or a crashed vehicle")
We do not take back special orders, videos and books.
!!ANY REMOTE CONTROL ITEM THAT HAS BEEN OPENED
AND A FLIGHT OR OPERATION HAS BEEN ATTEMPTED CANNOT BE RETURNED!!
(If you are a beginner, get help from a local flyer. NO Remote control model
aircraft, cars or boats from any manufacturer will survive a severe crash)
SCOOTERS If you just don't like it, you can return it subject to the
same terms as any other item on the site. However, if you have a defective
or damaged item, scooter warranties are handled by the original manufacturer
from the very beginning. If you don't have paperwork or information about
how to reach the manufacturer, we will help you contact them.
Send returns to:
Shop4-Toys
c/o DataWeb Inc.
11600 Manchaca Rd.
Austin, Texas 78748
When we receive your return, we'll
exchange it or refund the purchase price (less shipping and handling per
return policies below), whichever you prefer.
(Please allow 10-21 days for credit issue)
We are not responsible for damage which occurs in transit by return nor do
we accept COD returns.
SPECIAL ORDERS, PERSONALIZED ITEMS, VIDEOS, & BOOKS
Shop4-Toys is always concerned
about your satisfaction. However, we regret that personalized items, books and videos, and special order items cannot be returned to us unless there is a defect
in workmanship in which
case we will replace with an identical product.
SHIPPING REFUSALS
Shop4-Toys is always concerned
about your satisfaction. However, should you decide that you wish to
refuse receipt of an item legitimately ordered from us (which has
already been processed and handled through our order and shipping department)
credit will be issued for the item, minus shipping charges and minus
a 20% restocking fee.
SHIPMENT DAMAGE
We ship by the most efficient means possible. However, damage occasionally
occurs.
If a package appears to have obvious damage on the outside which may affect
the product inside, please refuse shipment at your door or ask the carrier
to note the damage on his shipping manifest (if possible) and call our
customer service department to receive new product. This is particularly
important for large items shipped by motor freight carriers.
In all cases, save all of the packaging and packing materials and call our
customer service department within 24 hours of receipt for help. 1-512-691-9401
(Mon-Fri 10am-5pm).
MANUFACTURER'S WARRANTIES
We carry the best products, and our customers experience very few problems.
However, should you experience a problem with any item during its manufacturer's
warranty period, you can turn to the manufacturers
with confidence. We'll gladly help you get in touch with them directly
to save you both time and expense.
PRICE CHANGES
Because we deal with literally hundreds of suppliers and manufacturers and suppliers'
prices change, our prices are in constant flux. Therefore, prices and availability
are subject to change without notice.
SHOULD A MISTAKE OCCUR
We make every attempt to avoid errors in the processing
of your order, but sometimes mistakes happen. When one does occur, please allow us
to correct it.
IF YOU WISH TO CHECK ON A RETURN
Please allow time for your return to arrive
at our warehouse (usually about 10 days depending on how you sent it)
and give us 10-21 days to process the return before you ask us to
track the progress. We really appreciate that consideration.
Send Inquiries to:
Customer Service
FAX: (512) 292-7957
For inquiries or orders, Telephone: (512) 691-9401 (Mon-Fri 10am-5pm)
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